In this section, we try to answer the most common questions that arise concerning the webstore.

Q. Can I still phone/post/fax/email my order to you?

A. Yes, the telephone/fax numbers and postal address can be found in the "Contact Us" section. If you are sending an order by post, there is a PDF order form available in the header and footer rows of this site which you can use.

Q. Can I pay by Cheque/Money Order?

A. Yes, you can. However, you will need to make your order via telephone, fax, email or post.

Q. How do I work out postage on a phone/post/fax/email order?

A. The easiest way to work out postage is to run your order through the website as normal, but do not complete the checkout process. That will give you an order total, any large order discount you may have accrued, and the correct postage, ready to copy onto your order form. Then just delete everything from your shopping cart. Or if you have any difficulties, just contact us with details of what you want, and we'll work out the postage for you at our end.

Q. Why is there a dice next to the models in some of the pictures on your site?

A. The dice has been added to photographs of the "greyed" models as a scale reference. It is a standard 12mm six-sided dice. In some pictures (particularly micro armour) it will appear to be huge, because the models are very small, and vice versa with particularly large models, it may appear very small. But it is the same dice in each case.

Scotia Grendel Productions
Hallgreen Castle
King David Drive
DD10 0PE
Telephone: +44 (0)1561 362 861

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